My Post Office Rant
Why is good customer service so hard to find? Find out what the customer wants in order to be happy, then tell him ASAP if you can deliver that service to him or not. Don’t wait go for weeks with empty promises. I wanted to send a piece of registered mail in August. I still don’t know if the company I was sending it to received it. Here is the email I just sent the USPS:
On August 31st, I sent a piece of certified mail from Herndon, VA. I actually requested it be sent registered, but the clerk talked me out of it, saying that since I was just sending legal documents, I should be sending them certified instead. So I sent it certified with a return receipt.
After 3 weeks had passed, I still had no confirmation the documents were received, so I went to my local post office to see what could be done. One of the clerks there said they would help me, he said he placed several calls to the Tulsa post office, where the documents were going, but no one would ever call him back. So then I went to the post office where I sent the mail from. They told me to call 1-800-222-1811 and file a report there, so I did that.
The next day my local post office called me, saying they were sending a fax to Tulsa with my request to find out what happened to my mail, and someone would call me back within 24 hours. I gave them 48 hours, still no one called. So I called the 1-800-222-1811 number and explained what happened. They finally gave me the number for the Tulsa office so I could call them myself.
When I called the Tulsa office on October 5th, they said someone would look up what happened to my mail and get back to me. The person who handled this sort of thing was not in, and would be out until Tuesday, October 9th. If it was discovered they messed up, I could get my money refunded. I waited till the end of the day on Tuesday, no one had called me so I called back. The said the person still wasn’t there and I should call back the next day.
I called back on Wednesday at 10:30 am. Now they told me the lady in charge of it was already gone for the day. They even had the nerve to tell me “why don’t you call back at 2 am when she arrives”.
Today, Thursday, October 11th, I called at 8:30 am. They said the lady who was in charge of it was there, and they were going to look up what happened to my mail. I waited 15 minutes on hold, they came back and told me sorry, their records don’t go back that far. We don’t have any information for you. So I asked how I get my money back. I basically paid $5 for absolutely nothing. They told me I couldn’t, and the person who told me that on the 5th was wrong.
So now I’ve paid $5 for a piece of mail, and spent hours on the phone and in the post office for absolutely nothing. The workers in my area seemed to try their best to help me, but everyone in the Tulsa office has either blown me off or treated me like dirt.